Shipping

U.S. SHIPPING COSTS & DELIVERY TIMES: DUE TO HIGH VOLUME OF ORDERS & NEW COVID REGULATIONS. PROCESSING TIME IS TAKING 10-15 BUSINESS DAYS DURING THIS TIME.
THIS DOES NOT INCLUDE CARRIERS DELIVERY TIME. WE APPRECIATE YOUR PATIENCE.

OUR SHIPPING TEAM IS FOLLOWING NEW COVID REGULATIONS - THIS INCLUDES SANITIZATION OF PRODUCTS/WORK AREA AND LOWER AMOUNT OF WORKERS IN AN AREA.

Orders must be placed by 11am PST to start processing the same day. Processing time typically process within 1-2 business days.
During sales, shipping may take longer - but be patient, the reward is worth the wait! 

Delivery times are based on orders placed between Monday-Friday (excluding holidays, holiday weekends) We offer FREE SHIPPING on all U.S. Orders (excluding taxes and discounts). 

Shipping Method	Costs	Total Delivery Time
Standard Shipping via UPS	FREE	1 - 5 Business Days
International Shipping via DHL	Rates May Vary	1- 3 Business Days

Beauterfly  SHALL NOT BE LIABLE for any lost, stolen, custom fees, custom duties countries may apply, damaged packages or for any delay caused by act or default of the shipping carrier.
Beauterfly  is responsible for orders until they leave our warehouse facility

ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely. If package states that it has been delivered but has been lost
or stolen and Route Shipping Insurance was purchased please file a claim with Route

ROUTE CLAIM TIME FRAME

Claims outside of the allowable timeframe. Claims that are marked as "Delivered" in tracking status must be filed no earlier than 5 or no later than 15 days from the day the package was
"Delivered." Packages not marked as "Delivered" are considered lost. Claims for these packages must be filed no earlier than 7 and no later than 30 days for domestic shipments
(1-3 days for international) from the last update in the tracking status. All claims must be files within 60 days of the order date. 

RETURNED PACKAGES

If a package is returned to Beauterfly  due to wrong address, non-deliverable, or refused package customer is responsible for shipping to resend package.

Please notify our customer service team within 15 days after tracking states delivered regarding any questions on your order. 

INTERNATIONAL ORDERS

We currently offer international shipping for the following countries- Ireland, United Kingdom, Mexico, and Canada. Please note that shipping may take up to 1-3 days. 

 

Please note we are not responsible for custom fees & custom duties. If you refuse to pay custom fee & custom duties. Your package will be sent back. We will only
refund you for the product cost only, no shipping fees will be covered. 

QUESTIONS

Please email our Customer Service team at contact us info@beauterfly.com